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e-Program – Quality/Support Analyst – Hawthorn, VIC

Submitted by Manager on July 23, 2010 – 4:02 amNo Comment
eprograme

eprograme

eProgram is a Professional Services company providing consulting services across many market verticals including firs and second line support desk services for its key products.

eProgram is master distributor/reseller in the Asia Pacific region for iET and Dimensional Insight products and partner reseller rights for IntaSoft products.

Responsibilities:

  • Provide QA testing of developments (unit testing) and deliveries (build testing)
  • Record, log, and maintain Service Desk queries into internal system
  • Regularly report and follow-up on unclosed support queries
  • Assist technical support to clients relating to the user of software applications
  • Assist with producing documentation as required
  • Software testing and evaluation
  • Research and development as required

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