eProgram is a Professional Services company providing consulting services across many market verticals including firs and second line support desk services for its key products.

eProgram is master distributor/reseller in the Asia Pacific region for iET and Dimensional Insight products and partner reseller rights for IntaSoft products.

Responsibilities:

• Provide QA testing of developments (unit testing) and deliveries (build testing)
• Record, log, and maintain Service Desk queries into internal system
• Regularly report and follow-up on unclosed support queries
• Assist technical support to clients relating to the user of software applications
• Assist with producing documentation as required
• Software testing and evaluation
• Research and development as required