The role exists to provide technical support to Corporate Express’ Customers, with regards to the supporting all equipment within a LAN environment. The role supports customers through’ delivering onsite, remote and in-house services.

The primary purpose of this role is to ensure adherence with processes, procedures and SLA timeframes in delivering Operational Technical Services, onsite, remotely and in-house.

Responsibilities:

• Continuously review and improve all business processes relating to all divisions of ITS
• Version control and management of all client standard operating environment images
• Consistent application of Asset management program and 100% accurate reporting
• Client focus and commitment to quality – excellent communication skills
• Excellent attention to detail and problem solving skills
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Must be motivated and can work both autonomously and within a team